asked in Technical problem by
I purchased a couple of fans a couple of months ago and installed it.  Everything was working fine, fan and RGB lighting.  Last week I noticed one of the fan's RBG was not working, but the fan was working just fine.  I checked the RBG connection by attaching another RBG fan to the connection and it worked just fine, so I know that the problem is not with the cable or the motherboard connection.  How do I go about RMA's this defective fan and getting a replacement?

1 Answer

answered by (107k points)
Dear Customer,

Would you send us the receipt of this fan and the video to show the problem?
Please send to following email address, thank you.
shopservice@bitspower.com.tw

 

 

 

 

 

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