RGB lightstrip of my GPU waterblock is not working

Question

I bought a MSI 4090 waterblock 2 weeks ago, but the RGB lightstrip is not working. Order ID:#2023010181

Answer 1

Dear Gaojian,

Sorry to hear that.
Which slot did you connect it to?
Would you send us the photo when you connect it to the 3-pin, 5V digital RGB slot?
Here is our email address, thank you.
shopservice@bitspower.com.tw