asked in Technical problem by
edited
Update: It was a product defect, the impellers board solder joints became broken and therefore the impeller wasnt able to spin.

Built a new water cooling right with the Sorbet kit.  Turn on the power supply with the supplied jumper.

The pump will turn on for about 1 second then turn off.

Tried with varying levels of fill (1/2, 2/3, and full)

Tried High flow jumper

Tried Low Flow jumper

Checked all connections, all cables secure.

Using a Seasonic with a hybrid mode, tried with and without the hybrid mode.

Is this indicitive of a pump failure?

1 Answer

answered by (107k points)
Dear Customer,

Sorry to hear that.
Would you send us a video or pictures to show how you connect the pump to the power supply? Here is our email address.
Also, please send us the receipt for this kit, thank you.

shopservice@bitspower.com.tw

 

 

 

 

 

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